terms and conditions of sale
All our prices include FREE UK Delivery
Tel: 0870 207 4831
Fax: 0870 236 4119
Email: sales@fervency.com
Postal Address:
Bache Farm
Westhope
Near Ludlow
Shropshire
SY7 9LG
United Kingdom
Consumer Rights. None of these Terms and Conditions
affects your statutory consumer rights.
• By placing a order you are agreeing to these terms and conditions, please make sure you have read them.
• All our prices are inclusive of delivery (UK Only) & inclusive of VAT at the current rate.
• Our prices may change without notice.
Ordering & Delivery
• In the unlikely event that a product is unavailable or out of stock when you place your order we shall contact you with options to wait, cancel your order or select a alternative product. We cannot guarantee availability of all products at time of ordering, products which are out of stock will be marked but we can not guarantee that if it does not say Out of Stock it is in stock as that information is not always known or updated the instant the item goes out of stock.
• While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
• By placing a order you are agreeing to these terms and conditions, please make sure you have read them.
• We reserve the right not to accept an order, we also reserve the right to cancel your order and refund your money at any time for any reason.
• Orders outside the UK: We currently do not sell to customers outside the UK, this is clearly stated on the order page. If an order and payment is placed for delivery outside the UK we reserve the right to charge a 4.5% commission to refund the transaction, this is to cover the fees we are charged and we take no profit from this charge.
Delivery & Ordering
• Delivery usually takes 1-3 working days from order, it can take upto seven days after which point please contact us, we are not responsible for the service of the Post Office and once we have sent it we have no means of tracking a order, if your order gets lost in the post we have no way of knowing until you contact us, we can not be responsible for delays due to items lost in the post, we will resend items which have been sent and not arrived after 7 days in the post. Delivery times are conditional to the order being complete and us having the relevant information from the customer to process it, there may be a delay if we need to carry out any additional security checks. Items which are specifically indicated as taking longer are marked, we do not guarantee delivery times on any items due to delivery being handled by other companies which we have no control over. All times quoted are Business Working days Mon - Fri.
• We do offer premium delivery service, this is guaranteed to be sent next day or sent to be delivered Saturday but it is dependant on the couriers service and non delivery due to loss of parcel we can not be responsible for.
• We use independent carriers such as Parcel force and Royal Mail and are dependant on the service they offer. The carrier will only attempt to deliver the product a limited number of times, after which you will be responsible for making your own arrangements with them for delivery which may involve collecting the item from your local sorting office. You are not authorised to request special delivery instructions at cost to us, any requests will be charged to your card.
Returns & Warranties
• We will refund non faulty orders for up to 14 days after the customer receives them providing they are NOT OPENED AND NOT USED in any way and are returned immediately once we are notified (for reference: received time for the goods starts from 48 hours after being despatched by Mail or Parcel Force from us), the cost and responsibility of returning the goods safely remain with the customer. We will only refund money once the goods are returned to us and the product and packaging is undamaged, in a resellable and satisfactory condition. We also reserve the right to charge a 4.5% commission on money refunds for non faulty returns and we also reserve the right to charge a Handling fee up to £10. This does not affect your statutory rights.
• We will require all faulty products to be returned to us.
• In regard to warranties, if any faults or problems occur the product will be covered under the manufacturers 12 month warranty which covers all our accessories products, the customer should contact the manufacturer directly, Red Monkey Coffee can provide assistance in contacting the relevant manufacturer and provide as much help as possible to get any issues resolved. Note some manufactures will issue a repair or replacement if within 28 days, otherwise after 28 days they may only repair the product, this is down to the manufacturers individual practices, weather they offer a replacement or repair is at their discretion, we have no say in the matter. Any faults with goods are covered by the manufacturer, we can not repair or replace faulty goods only the manufacturer can do this as the warranty is with them not us.
• In regard to returns, if you wish to return the goods which are not faulty we will accept returns up to 14 days after you have received the goods (for reference received time for the goods starts from 48 hours after being despatched by Mail or Parcel Force from us). The goods must be UNUSED, UNOPENED and in the same condition in which they were delivered. We reserve the right to charge a 4.5% commission fee for refunding the money and there will be a Re-Stocking & Handling fee of up to £20 depending on the product NOTE: We have never done that so far. The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.
• Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements, we do not operate a buy and try service.
Other
Colours. The colour of goods may vary slightly from that shown on the website photographs due to limitations of browser software and monitors, they are accurate to acceptable level and we do assure you that you will receive the exact item as shown in the photo apart from finshes and colours which can appear different depending on your monitor and colour settings.
Indemnity. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. Any losses, liabilities, damages and expenses (including legal fees) as a result of using this site and products purchased throught the site will be the liability of the manufacturer and fervency will not be responsible or liable.
Consumer Rights. None of these Terms and Conditions affects your statutory consumer rights.
Cancellations and complaints
• You may cancel your order up until the point when the order has been dispatched, this usually occurs within 24 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched. If the order is cancelled and the goods have already been dispatched it will be dealt with as a 'return'.
• In the event of complaint please e-mail mail@fervency.com giving as much detail as you can. We will respond to your complaint as quickly as possible. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and given priority by a senior Partner.
• All complaints should not be directed by phone only by writing or email.
Correspondence
• In the first instance please contact us by e-mail sales@fervency.com, you can contact us by phone on 0870 207 4831 but please first direct all correspondence via email.
• This website is operated by Ward'i'Group.Com a partnership of Grant Ward and Francois Ward
Misc
• All Trademarks are the property of their rightful owners.
If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the terms and conditions.
This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.
fervency
Bache Farm
Westhope
Near Ludlow
Shropshire
SY7 9LG
United Kingdom
Tel: 0870 207 4831
